Customer Service Representative.

Functie omschrijving

With the primary focus on Customer Service, the CS Rep will also provide support in specific administrative tasks. The CS Rep will provide support in handling emails and all communication between customers, and help with office management tasks. A great level of detail and a customer service background is required. Good control of the English is required and other languages are a plus. This position will work closely with the Customer Service Manager and sales teams at the corporate office in Japan. Part-time or full-time is both possible.

Customer Service Activities:

Support the Customer Service Manager with the day-to-day business activities.
Maintain and update the accounting, purchase and sales modules in EXACT online.
Regular contact with distributor partners and doctor offices. This includes providing quotes, invoices, product advice, forecasting and follow-up.
Assists with fast and accurate customer inquiries to ensure a high-level customer satisfaction. This includes: follow-up backorders, communicate availability and coordinate shipping.
Create and maintain customer files and records to assure completeness and responsiveness to customer needs.
To be fully trained to as a back-up to our Customer Service Manager and Key Account Manager to support with tasks when necessary.
Attend a few times a year major international meetings and conventions to sell products and promote products.

Functie eisen

Customer service and/or administrative responsibilities required.
Minimum of 3 years’ experience in related responsibilities.
Fluent in English and conversation level French and German is a plus.
Working knowledge of Microsoft WORD, EXCEL and POWERPOINT and the willingness to learn new software. Knowledge in EXACT or other accounting systems a plus.
Excellent organizational, interpersonal and analytical skills.
Ability to develop close, effective working relationship with customers through email and telephone. Core Competencies:
People Skills – listening, interpersonal, savvy, cooperation and conflict resolution, oral and written communication.
Customer Focus Skills – customer service, quality orientation, communicates clearly, concisely, effective and persuasively in writing.
Personal Skills – dependability, versatility/flexibility, creativity, action oriented, personal learning, functional and technical knowledge, integrity and trust. Is action oriented and full or energy for the things he/she sees as challenging.

Bedrijfsprofiel

TSK Laboratory, Japan (TSKJ) is a Japanese family owned company based in Tochigi, Japan that was established in 1973 and employs a total of 200 people. The company has three factories that are specialized in producing specialty needles for the medical, dental, ophthalmology and aesthetic markets. The company is known for its high quality needles and has a well-established brand name. Our factories are built to be flexible and to manufacture in small to mid-size production runs on manual, semi-manual and fully automatic production lines.

The company sells worldwide and has a subsidiary in Canada, China and The Netherlands. TSK Laboratory Europe B.V. (TSKEU) was established in 2010 to manage all sales, marketing and distribution activities in the Europe, Middle East, Russia and Latin America. All global offices work very independently from TSK Laboratory, Japan and they can be considered as stand-alone organizations. TSK Laboratory Europe employs 1 Managing Director, 1 Marketing Manager, 1 Key Account Manager, 1 Controller & System Analyst and 1 Customer Service Manager.

TSK Europe is a small lean organization with a lot of room for individual input and development. All people in the organization are focused on customer service and the QA, RA, CS Rep will help manage all orders and administrative tasks and bring technical, quality assurance and regulatory focus to the team. We are looking for a person to help support our growth across all company functions, manage all customer service related issues and help grow the sales through our distribution and retail channel. In addition, this person will be responsible to assist with all technical, quality assurance and regulatory documentation for our B2B customers and customers outside the EU

Arbeidsvoorwaarden

This company offers you an international and inspiring multicultural environment with dedicated professionals. Also a fantastic and pleasant office to work in. A fast growing company with acceleration possibilities.

What else?

Good salary
Very well pension plan and some additional arrangements
25 vacation days
Flexibility to create a good work-life balance
Awesome teamactivities!

Locatie

Oisterwijk

Contactpersoon

Joep van Mil